Cancellation

Who has a right to cancel?

The statutory right described on this page applies to consumers — people entering into a transaction mainly for purposes outside their trade, business or independent professional activity.

It does not apply to a genuine business purchase made in the course of a trade, business or independent professional activity. Selecting “Business customer” cannot remove consumer rights if the purchase is in fact mainly private.

Right to cancel

If you are a consumer, you generally have the right to cancel an eligible distance contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded. To exercise the right to cancel, you must inform us by a clear statement of your decision:

Tony Engelhardt
Hainsberger Str. 9
01159 Dresden
Germany
Email: info@listentotonyy.de

It is sufficient to send your cancellation before the cancellation period expires.

Effects of cancellation

If you cancel an eligible contract, we will reimburse payments received from you without undue delay and no later than fourteen days after receiving your cancellation. Unless otherwise agreed, reimbursement will use the same payment method used for the original transaction and will not incur a fee for you.

Digital content supplied immediately

For paid digital content that is not supplied on a physical medium, the right of cancellation expires when performance begins only if all statutory requirements are met.

Before immediate access is provided, a private customer must separately:

1. expressly consent to performance beginning before the cancellation period has expired; and
2. acknowledge that the right to cancel is lost once performance begins.

The required contract confirmation, including these declarations, will be sent by email on a durable medium. If the required steps are not completed, immediate access will not be provided. Statutory remedies for defective or non-conforming digital content remain unaffected.

Commissioned production services

Different rules can apply where the order is a commissioned production service rather than ready-made digital content. For a paid service, the consumer right to cancel does not expire merely because work has started. The final checkout will provide service-specific information and request any legally required declarations before work begins during the cancellation period.

Online cancellation function

When paid online sales are activated, an easily accessible “Cancel contract” function will be provided for eligible contracts for as long as the relevant cancellation period applies. After an online cancellation is submitted, receipt will be acknowledged immediately by email with the content and time of the submission.

Model cancellation form

You may use the following form, but it is not mandatory: